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    • Home
    • ABOUT US
      • OUR TEAM
      • OUR PROPERTIES
      • OUR VISION
      • REVIEWS
      • CONTACT US
      • OUR PARTNERS
    • Book now
      • DIRECT BOOKING
      • ONLINE BILL PAY
    • SOCIAL MEDIA
    • CITY GUIDE
SPG Europa
  • Home
  • ABOUT US
    • OUR TEAM
    • OUR PROPERTIES
    • OUR VISION
    • REVIEWS
    • CONTACT US
    • OUR PARTNERS
  • Book now
    • DIRECT BOOKING
    • ONLINE BILL PAY
  • SOCIAL MEDIA
  • CITY GUIDE

Privacy Policy

Effective Date: 22 September 2025

Last Updated: 22 September 2025


SPG Europa (“we,” “our,” or “us”) is committed to user privacy and values your personal information. This Privacy Policy outlines our practices regarding data protection, including how we collect, use, disclose, and safeguard your information when you visit our website https://spgeuropa.com, book a stay at one of our properties, or interact with our services, ensuring robust information security throughout.

When you use our website or services, we may collect:

Personal Information:

To ensure user privacy and information security, we collect essential data such as your name, email address, phone number, billing address, and payment details, all while adhering to data protection standards.

Booking Information:

The format of this data includes details such as dates of stay, property preferences, and guest information, all of which are handled with a strong emphasis on data protection, ensuring information security and user privacy.

Technical Data:

We collect data such as IP address, browser type, cookies, device information, and usage data through analytics tools to enhance data protection, ensure information security, and respect user privacy.

Communication Records:

Emails, messages, or feedback submitted to us are handled with the utmost care, ensuring data protection, maintaining information security, and upholding user privacy.

2. How We Use Your Information

We use your information to:

Process bookings and payments securely.

Provide customer service and respond to inquiries.

Send confirmations, receipts, and important updates.

Improve our website, listings, and guest experience.

Send marketing or promotional emails (with your consent).

Comply with legal, tax, and regulatory requirements.

3. Sharing of Information

We may share your information with:

Service Providers:

Payment processors (e.g., Stripe), booking platforms (e.g., Airbnb, Hostaway), and IT support services are essential tools for businesses. Additionally, utilizing analytics tools (e.g., Google Analytics) helps ensure data protection, enhance information security, and maintain user privacy.

Legal Compliance:

Authorities may access information when required by law, regulation, or court order, ensuring compliance with data protection standards while safeguarding information security and user privacy.

Business Operations:

Affiliates or trusted partners who help us operate and expand SPG Europa are committed to upholding data protection, ensuring information security, and safeguarding user privacy.

We never sell your personal information to third parties.

4. Cookies & Tracking

We use cookies and similar tracking technologies to:

ServiceRemember your preferences.

Analyze site traffic and usage.

Improve booking flow and marketing.

You can control cookie preferences through your browser settings.

5. Your Rights

Depending on where you live, you may have the right to:

Request access to the data we hold about you.

Request corrections or deletion of your data.

Opt out of marketing communications.

Withdraw consent for data processing.

To exercise your rights, contact us at: serenity@spgeuropa.com

6. Data Security

We take reasonable measures to ensure data protection and enhance information security by using encryption, secure servers, and restricted access. However, it is important to note that no system is 100% secure, and we cannot guarantee absolute user privacy.

7. International Guests

If you book with us from outside the U.S., your data may be transferred and stored in the United States, which is done with a strong emphasis on data protection and information security. By using our services, you consent to this transfer, ensuring your user privacy is respected.

8. Children’s Privacy

Our website and services are not directed to individuals under 18, as we prioritize user privacy and data protection. We do not knowingly collect personal data from children, ensuring robust information security.

9. Updates to This Policy

We may update this Privacy Policy from time to time to enhance data protection measures. Updates will be posted on this page, along with a new 'Last Updated' date, ensuring transparency in our commitment to information security and user privacy.

10. Contact Us

If you have any questions regarding this Privacy Policy or our commitment to user privacy and data protection, please reach out to us: SPG Europa Email: serenity@spgeuropa.com Website: https://spgeuropa.com

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