Have questions or need assistance? We're here to help! Whether you're booking a stay or have special requests, feel free to reach out. We look forward to hearing from you!
☏ (+1) 832-303-2315
Please reach us at serenity@spgeuropa.com if you cannot find an answer to your question.
Check-in is at 1500 (3PM), and check-out is at 1000 (10AM). If you need an early check-in or late check-out, please contact us, and we’ll do our best to accommodate!
Unfortunately, we do not allow pets at our properties to ensure the highest level of cleanliness and comfort for all our guests. We appreciate your understanding!
You can book directly through our website or via Airbnb/Booking.com/Vrbo. For special requests, feel free to reach out!
Our cancellation policy varies depending on the platform you book through. Please refer to your booking confirmation or contact us directly for details.
Yes, free parking is available at the properties.
Yes! Fresh bed linens, towels, and essential toiletries are provided for your stay.
No. All of our properties are strictly non- smoking. A cleaning fee of $250 applies for violators.
Yes! We welcome long-term stays. Please contact us for special rates and availability.
Yes, high-speed Wi-Fi is available at all our properties, free of charge.
We are always available to assist! You can reach us via +12549317758, or through the messaging platform of your booking site.
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